Nonprofit Organization Serving Adults with Disabilities

Planned Lifetime Assistance Network of New Jersey (PLAN|NJ) offers exemplary care coordination, guided oversight of financial affairs, and compassionate actions to enhance quality of life. 

We partner with families to provide their loved ones a lifetime of assistance.  

We are seeking an experienced, organized, and mission-driven Director of Operations to oversee the day-to-day operations of a nonprofit organization providing case management and fiduciary support to adults with disabilities.

The Director of Operations will play a central leadership role in ensuring that the organization operates efficiently, responsibly, and in accordance with its mission, policies, and regulatory requirements. This position will coordinate and strengthen internal systems, staff workflows, client services, compliance, technology, administrative processes and community partnerships.

The ideal candidate is a hands-on operational leader who can bring structure, accountability, and continuous improvement to an organization with a strong foundation while maintaining a strong commitment to serving individuals with disabilities.

Key Responsibilities

• Oversee the organization’s daily operations and ensure that administrative and service functions work effectively together
• Develop, implement, and continuously improve organizational policies, procedures, and internal systems to maintain efficient workflows and accountability
• Identify operational challenges and develop practical solutions
• Ensure appropriate systems and resources are in place to support continued growth
• Expand partnerships and pursue opportunities to strategically benefit the organization and its mission

Staff Leadership & Management

• Provide leadership, direction, and support to staff across the organization
• Establish clear roles, responsibilities, performance expectations, and workflows
• Participate in hiring, onboarding, training, supervision, and performance evaluation
• Foster a professional, collaborative, and supportive workplace culture through appropriate communication and coordination among staff members and departments

Compliance, Risk Management & Quality Control

• Ensure compliance with applicable laws, regulations, contracts, policies, and organizational standards
• Maintain appropriate systems for documentation, recordkeeping, confidentiality, and quality control
• Identify operational risks and collaborate with leadership to establish safeguards
• Coordinate preparation for audits, reviews, inspections, and other compliance activities as appropriate

Technology & Administrative Systems

• Oversee the effective use of technology and software systems supporting organizational operations and coordinate training, as needed
• Evaluate opportunities to improve efficiency through technology and automation
• Work with outside technology vendors and service providers when necessary

Development & Organizational Growth

• Strengthen services, expand community partnerships, and identify new opportunities that support long-term sustainability
•  Build relationships, recognize emerging opportunities, develop creative solutions, and apply practical strategies to advance the organization’s mission
• Manage Customer Relationship database (DonorPerfect) proficiently and coordinate fundraising and organizational events 

Financial & Administrative Oversight

• Work with the Executive Director, Accounting Manager, and Board to support sound financial administration
• Monitor operating budgets and expenses and help ensure adherence to approved financial policies
• Review financial reports and identify operational issues or trends requiring attention
• Help maintain appropriate internal controls and financial procedures
• Coordinate administrative responsibilities related to vendors, insurance, contracts, facilities, and other organizational needs

Qualifications

• Bachelor’s degree; equivalent relevant professional experience will be considered
• Demonstrated experience in nonprofit, human services, healthcare, disability services, case management, fiduciary services or a related field
• Strong organizational, problem-solving, and project-management skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities while maintaining attention to detail
• Demonstrated ability to work independently while collaborating effectively with executive leadership, staff, clients, families, and professional partners
• High degree of integrity, discretion, professionalism, and commitment to confidentiality
• Ability to plan, organize, and execute projects using an effective team leadership approach 

Preferred Experience

• Knowledge of case management or fiduciary/payee services for adults with intellectual, developmental, or other disabilities
• Experience in a small or mid-sized nonprofit organization where the ability to be both strategic and hands-on is important
• Familiarity with nonprofit compliance and regulatory requirements
• Experience with grant writing

What We Offer

This is an opportunity to take a meaningful leadership role in an organization whose work directly supports adults with disabilities and helps promote their stability, independence, and quality of life.

We offer a competitive total compensation package, with a thoughtful array of benefits designed to support our employees’ professional and personal well-being.

Job Description: Full time position providing case management and financial services to people with disabilities who have Special Needs Trusts with PLAN|NJ. You will assist beneficiaries in using their trust funds while maintaining compliance with benefits programs like SSI and Medicaid. This includes working with beneficiaries in planning/budgeting for their needs, processing checks, maintaining documentation, collaborating with families or legal representatives and advocating for quality of life.

What we’re looking for:

Experience working with people with disabilities.

Must have excellent attention to detail, good organizational skills, the ability to work independently and handle multiple priorities.

Strong soft skills include communication, collaboration, problem-solving and time management.

Must possess excellent command of the English language for speaking, understanding, comprehending written material and writing effectively. Proficiency in Spanish is a plus.

Work experience in banking, finance, bookkeeping or accounting with a high level of customer care preferred.

Clean background check and satisfactory credit report.

Job Type: Full-time

Pay: $20.00 – $23.00 per hour

Office based hours: 40 per week, Monday-Friday, 9:00am-5:00pm

Benefits:

• Health, Dental, Vision & Life insurance
• Flexible health savings account
• Generous paid holiday and vacation time off
• Retirement plan
• Tuition reimbursement

Education:

• Minimum of Bachelor’s Degree (Required)

Work Location: In person